Your Data Protection

Taxi88 Privacy Policy – Your Data is Safe, Secure & Respected

At taxi88, protecting the privacy of Malaysian players is more than a legal obligation — it is a moral responsibility we take seriously every day in how we operate.

Updated: January 2026 Version 2.4
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Taxi88's Data Protection Commitment

Six core principles that guide how taxi88 manages and protects your personal data

Bank-Level Encryption

All data you submit to taxi88 — from registration details to MYR transaction information — is protected with 256-bit SSL encryption. This is the same standard used by Maybank, CIMB, and other leading financial institutions in Malaysia. No one can intercept or read your data in transit.

256-bit SSL Full HTTPS
No Sale of Personal Data

Taxi88 has never sold, rented, or traded members' personal data to any third party for marketing purposes — and never will. Your information — name, phone number, email address, transaction records — belongs to you. We only use it for purposes you have explicitly consented to.

Zero Data Selling Explicit Consent
Data Collection Minimisation

Taxi88 only collects data that is strictly necessary for platform operations. We do not collect irrelevant sensitive information. This data minimisation principle means the less data we hold, the lower the risk of a breach. Every category of data we collect has a clear justification.

Minimal Data Clear Purpose
Secure Data Storage

Your data is stored on servers protected by multi-layered firewalls, strict access controls, and round-the-clock threat monitoring. Only taxi88 staff with a legitimate operational need are permitted to access member data, and all access is subject to continuous auditing.

Multi-Layer Firewall Access Audit
Your Right to Control

You have the right to access, correct, transfer, or request the deletion of your personal data at any time. taxi88 provides a straightforward process for handling these data rights requests. We will respond to any personal data request within 24 business hours.

Right of Access Right to Erasure
Marketing Controls in Your Hands

Taxi88 only sends marketing communications — promotions, bonus offers, platform updates — to members who have given their consent. You can opt out of any promotional communications at any time via the link in the email or through your taxi88 account settings. Requests take effect within 48 hours.

Easy Opt-Out Effective Within 48 Hours

Important Note: This Privacy Policy explains how taxi88 collects, uses, stores, and protects your personal data. By using the taxi88 platform, you agree to the privacy practices described in this document. Please read it carefully — you have every right to fully understand how your data is managed.

1 Introduction to Taxi88's Privacy Policy

This Privacy Policy ("Policy") sets out taxi88's commitment to protecting the privacy and personal data of all registered members and users of our platform. taxi88 is an online entertainment platform offering live casino, slots, jackpot, table games, and Sports Betting — built specifically for Malaysian players.

As a responsible platform operator, taxi88 complies with applicable data protection requirements and is committed to managing your personal data in a transparent, secure manner that respects your rights. We believe your trust is our most valuable asset — and that trust can only be maintained through responsible handling of your privacy.

This policy applies to all players who register a taxi88 account, all visitors to our website, and all parties who communicate with our support team. It should be read together with Terms & Conditions taxi88 constitutes the entire agreement between you and our platform.

This document is written in Bahasa Malaysia as the primary language. Should any translation into other languages exist, the Bahasa Malaysia version shall prevail in the event of any conflict in interpretation.

2 Personal Data We Collect

Taxi88 collects only the data reasonably necessary to operate the platform and fulfil our legal obligations. Below are the categories of data we collect and the purposes for which they are used:

Data Category Example Information Purpose of Collection
Identity Data Full name, identification card number, date of birth Identity verification (KYC), AML compliance
Contact Data Malaysian phone number, email address Account communications, customer support, OTP verification
Financial Data Deposit/withdrawal records in RM, payment methods (TNG, GrabPay, DuitNow, FPX) Transaction processing, fraud prevention, auditing
Usage Data Game history, betting records, session duration Service improvement, responsible gaming
Technical Data IP address, device type, web browser, operating system Security, fraud detection, platform optimisation
Cookie Data Session cookies, preference cookies, analytics cookies User experience, platform usage analytics

We do not collect sensitive data such as health information, religious beliefs, political views, or biometric information, except in very specific circumstances and with your explicit consent.

Indirect Data Collection: Some data is collected automatically when you use the taxi88 platform — such as your IP address and device information. This data is important for security purposes and does not allow taxi88 to identify you directly without additional data.

3 How We Use Your Personal Data

Taxi88 processes personal data on valid legal grounds. Below are the purposes for which your data is used and the applicable legal basis for each:

  • Account Registration Processing: To create and manage your taxi88 account, including identity verification required under compliance regulations.
  • Financial Transaction Processing: To process deposits and withdrawals in MYR via your chosen payment method — Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX via Maybank2u, CIMB Clicks, and more.
  • Gaming Service Provision: To give you access to all live casino games, slots, jackpots, table games, and Sports Betting on badminton, cricket, and football available on taxi88.
  • Fraud Prevention and Security: To detect, prevent, and address fraudulent activity, misconduct, money laundering, and security threats related to your account.
  • Customer Support: To resolve complaints, respond to enquiries, and provide the technical assistance you request from the taxi88 support team.
  • Responsible Gaming: To monitor your gameplay patterns in order to identify signs of problem gambling and offer appropriate assistance or limit tools where needed.
  • Marketing Communications (with consent): To send you information about taxi88's latest promotions, bonuses, and offers — only where you have given your consent to receive such communications.
  • Legal Compliance: To comply with directions from competent authorities, court orders, or legal requirements binding on taxi88.

We do not use your data for any purpose not listed above without first notifying you and obtaining your consent where required.

4 Data Sharing with Third Parties

Taxi88 does not sell, rent, or share your personal data with third parties for their own marketing purposes. That said, in the course of operating the platform, we may share your data with the following categories of parties, strictly on a limited and need-only basis:

  • Payment Providers: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX processors such as Maybank2u and CIMB Clicks — to process your deposits and withdrawals in MYR. Only the minimum data necessary to complete each transaction is shared.
  • Game Providers: Live casino, slots and jackpot game software providers that partner with taxi88 require basic game session data to operate. They are bound by strict confidentiality agreements and may not use this data for any other purpose.
  • Identity Verification (KYC) Providers: For identity verification required during withdrawals or as needed for compliance purposes, we may engage approved third-party service providers. All such providers adhere to strict data protection standards.
  • Competent Authorities: Taxi88 will disclose data when required by law, court order, or a directive from a lawful authority in Malaysia. We will notify you of any such disclosure where permitted by law.
  • Platform Analytics Services: We use analytics tools to understand how players use the taxi88 platform for improvement purposes. This analytics data is aggregated and cannot be used to identify any specific individual.

Fraud Warning: Taxi88 will never request your personal or financial information via unsolicited SMS, phone calls or emails. If you receive such a communication claiming to be from taxi88, it is a scam. Please contact support@taxi88.run to report it.

5 Data Security Measures

Taxi88 continuously invests in security infrastructure and procedures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our security measures include:

  • Data Encryption in Transit: All data transmitted between your device and taxi88's servers is protected by TLS 1.3 (Transport Layer Security) — the latest encryption standard, ensuring no third party can read your information in transit.
  • Stored Data Encryption: Sensitive data stored in taxi88's databases — including passwords and financial information — is kept in encrypted form. Your password is stored as a hash that cannot be read, even by taxi88 staff.
  • Role-Based Access Control: Only taxi88 staff who require access for their specific job functions are permitted to access member data. All access is logged and audited on a regular basis.
  • Continuous Threat Monitoring: Taxi88's security systems monitor platform traffic and activity around the clock to detect any anomalies or potential security threats.
  • Regular Security Testing: We conduct regular penetration testing and security audits carried out by independent third parties to identify and address any vulnerabilities.
  • Incident Response Plan: In the event of a data breach, taxi88 has a clear incident response plan to contain the damage, notify affected parties, and report to the relevant authorities within the stipulated timeframe.

Your Role in Security: The security of your account also depends on your own actions. Use a strong password, enable two-factor authentication (2FA), never share your login details, and always log out after each session — especially on shared devices.

6 Cookies & Tracking Technologies

The taxi88 platform uses cookies and similar tracking technologies to enhance the user experience, maintain security, and understand how players use our platform. Here is an overview of the types of cookies we use:

  • Essential Cookies: These cookies are required for the core functionality of the taxi88 platform — including login session management, security and platform stability. Without them, the platform will not function properly. Essential cookies cannot be disabled.
  • Performance Cookies: Helping us understand which pages receive the most traffic, where load times are longest, and any errors users encounter. This data is collected in aggregate form and does not identify individuals.
  • Preference Cookies: Saves your preferences such as display language and game settings so you do not have to reconfigure them each time you log in to taxi88.
  • Marketing Cookies: Activated only with your consent, these cookies help us show you more relevant promotions based on the types of games you enjoy on taxi88.

You can manage cookies through your web browser settings. Disabling certain cookies may affect the functionality or user experience of the taxi88 platform. For guidance on managing cookies in your browser, refer to your browser's help documentation.

7 Your Rights as a Data Subject

As a taxi88 member, you have the following rights regarding your personal data. We are committed to making it easy for you to exercise these rights without unnecessary barriers:

Right of Access

You have the right to request a copy of the personal data taxi88 holds about you. We will provide this information in an easily understandable format within 14 business days of receiving your request.

Right to Rectification

If the personal data taxi88 holds about you is inaccurate or out of date, you have the right to request a correction. You can also update most profile information yourself through your taxi88 account settings.

Right to Erasure ("Right to be Forgotten")

In certain circumstances, you may request that taxi88 delete your personal data. This right is subject to our legal obligations — for example, financial transaction records may need to be retained for a minimum period as required by financial compliance law.

Right to Data Portability

You have the right to receive your personal data in a machine-readable format (such as CSV) so you can transfer it to another party if you wish. This includes your transaction history and game records at taxi88.

Right to Object

You may object to the processing of your personal data for direct marketing purposes at any time. Upon receiving your objection, taxi88 will stop using your data for that purpose within 48 hours.

To exercise any of the rights above, contact our Privacy Officer at support@taxi88.run with the subject line "Data Rights Request". Please include your full name and taxi88 account number (not your password) to help us process your request faster.

8 Data Retention & Deletion

Taxi88 does not retain your personal data for longer than is necessary for the purposes for which it was collected, or as otherwise required by applicable law. The following are the general data retention periods we adhere to:

  • Active Account Data: Retained for as long as your account is active and for 7 years after account closure to meet financial compliance and audit requirements.
  • Financial Transaction Records: Deposit and withdrawal records in RM are retained for a minimum of 7 years from the transaction date, as required under Malaysia's financial compliance laws.
  • Support Communication Logs: Interaction records with the taxi88 support team are retained for 3 years for service quality and dispute resolution purposes.
  • Marketing Data: Data collected for marketing purposes is retained until you withdraw your consent, after which it will be deleted within 30 days.
  • Security Logs: Technical and security logs are retained for 1 year for the purposes of security incident investigation where required.

When data is no longer needed and there is no legal obligation to retain it, taxi88 will securely delete it using methods that ensure it cannot be recovered.

9 Cross-Border Data Transfers

In the course of taxi88's platform operations, some third-party service providers we work with may operate outside Malaysia. Where your personal data is transferred outside Malaysia, we ensure that adequate and equivalent protections are in place to safeguard your data, including:

  • Binding data processing agreements with providers that require them to uphold equivalent data protection standards.
  • Use of recognised data transfer mechanisms such as standard contractual clauses that provide adequate legal protection.
  • Use of providers that hold internationally recognised data protection compliance certifications.

We do not transfer your personal data to countries lacking adequate data protection standards without putting appropriate additional safeguards in place.

10 Children's Privacy

The taxi88 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18. Should we discover that a person under 18 has registered an account or provided us with personal data, we will:

  • Immediately closing the account in question.
  • Permanently deleting all personal data of the individual concerned from our systems.
  • Reporting the incident to the relevant authorities where required.

If you are a parent or guardian who suspects your underage child has registered a taxi88 account, please contact us immediately at support@taxi88.run. We will take prompt action to protect your child's privacy and safety.

11 Changes to This Privacy Policy

Taxi88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. When we make material changes to this Policy, we will:

  • Updating the "Last Updated" date at the top of this page.
  • Notifying affected members via the email address registered to their taxi88 account.
  • Displaying a clear notice within the taxi88 platform the next time you log in.

Notice of material changes will be given at least 14 days before they take effect, giving you sufficient time to review them and make an informed decision about your continued use of the taxi88 platform.

Your continued use of the taxi88 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with any of the changes, you have the right to close your account and request data deletion before the effective date.

12 Contact Taxi88's Privacy Officer

For any enquiries, concerns or requests relating to your privacy and personal data at taxi88, please reach us through the following channels. Our team is Bahasa Malaysia-speaking and ready to assist you:

  • Privacy Email: support@taxi88.run — use the subject line "Privacy Inquiry" or "Data Rights Request" for a faster response.
  • Live Chat: Available 24 hours a day, 7 days a week within the taxi88 platform. Suitable for general privacy enquiries.

We are committed to responding to all privacy enquiries within 24 business hours. For more complex requests such as data access or data deletion requests, the resolution period is within 14 working days.

This Privacy Policy is effective from 1 January 2026 and supersedes all previous versions. This is Version 2.4. Thank you for taking the time to read our Privacy Policy — your trust is the foundation of our relationship with you as a taxi88 player.

Your Data, Your Rights

Taxi88 believes that Malaysian players have the right to know how their data is used and the right to control it. This is not just a statement — it is a commitment we act on every day.

Why Does Privacy Matter to Taxi88?

When you register a taxi88 account and start playing — whether it's live casino baccarat, modern slots, or betting on BWF badminton — you are entrusting us with your personal information. That trust is not something we take lightly.

We understand that in today's digital landscape, data breaches do happen — even to major platforms. We cannot guarantee with 100% certainty that taxi88 will never be affected; no platform can make that absolute promise. What we can guarantee is that we continuously invest in security, that we adhere to industry best practices, and that if something does occur, we will respond swiftly and transparently.

We also understand that many Malaysian players are uncomfortable with the idea of their data being used for purposes they are unaware of or have not agreed to. That is why we have written this Privacy Policy in plain, understandable language — not legal jargon designed to confuse. You have the right to know. We have the obligation to tell you.

Every time you make a deposit via Touch 'n Go eWallet or DuitNow in Malaysian Ringgit, every time you log in to play slots or bet on a badminton match — the data involved in those transactions is protected by the security systems we have built and continuously maintain. For taxi88, this is not optional — it is a fundamental responsibility we hold towards every one of our members.

Privacy FAQs at Taxi88

Answers to the questions Malaysian players ask most about data protection

Not at all. Taxi88 has never sold, rented, or shared your personal data with any third party for their marketing purposes, and never will. Your data is used solely for taxi88's own platform operations — processing your MYR transactions, managing your account, providing customer support, and meeting legal compliance requirements. Where we engage third-party service providers (such as Touch 'n Go eWallet or GrabPay payment processors), they receive only the data strictly necessary to complete the relevant transaction and are bound by rigorous confidentiality agreements.

You may submit a data deletion request by emailing support@taxi88.run with the subject line "Data Deletion Request". Include your full name and taxi88 account number (not your password) in the email. We will process your request within 14 business days. Please note that certain data — particularly financial transaction records in MYR — may need to be retained for the minimum period required under Malaysian financial compliance laws, even after account closure. In such cases, we will clearly inform you which data can be deleted immediately and which must be retained, along with the applicable retention period.

When you close your taxi88 account, we will deactivate it immediately — meaning you will no longer be able to log in or access any platform features. However, certain data is retained for a defined period after account closure as required by law. Financial transaction records in MYR are kept for 7 years from the account closure date as mandated by financial compliance legislation. Customer support communication logs are retained for 3 years. Marketing data is deleted within 30 days of account closure. You may request a copy of all data we hold about you at any time, both before and after account closure.

Yes, you have full control over marketing communications from taxi88. You can opt out of any promotional communications in three ways: first, click the "Unsubscribe" link at the bottom of any promotional email you receive from taxi88; second, log in to your taxi88 account and adjust your notification preferences under settings; or third, contact our support team to request that specific communications be stopped. Unsubscribe requests take effect within 48 hours. Please note that we will continue to send important account-related communications (such as security alerts, transaction confirmations, and terms updates) even after you opt out of promotional emails — these essential communications are required for the operation of your account.

Taxi88 retains records of the payment methods you use (such as Touch 'n Go eWallet, DuitNow, GrabPay, FPX Maybank2u, and others) for withdrawal verification purposes — this is a compliance requirement to ensure withdrawals can only be made to the same method used for deposits, in order to prevent money laundering. However, we do not store your full account numbers, card numbers, or payment platform passwords. Every transaction is processed through a secure payment gateway, and taxi88 receives only an authentication token confirming that the transaction was successful — not your actual sensitive financial details. Full details are held by the respective payment provider in accordance with their own industry security standards.
256-bit SSL
Data Not Sold
Secure Storage
Data Rights Respected
Secure RM Transactions
24/7 Privacy Support

Our Secure Payment Methods

All Malaysian Ringgit (MYR) transactions — protected by 256-bit SSL encryption

Touch 'n Go eWallet GrabPay Boost ShopeePay DuitNow QR FPX – Maybank2u CIMB Clicks Public Bank RHB Bank

Related Documents

Also read other policies related to the use of the taxi88 platform

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Privacy enquiries: support@taxi88.run  |  Age 18+ only  |  Play responsibly

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